• Master of Arts (Applied Psychology) (Univ of Melb)
• Bachelor of Commerce (Univ of Melb)
• Grad Diploma in Arts (Criminology)
• Bachelor of Education (Monash)
• Member, Australian Institute of Management
• Member, Australian Psychological Society – College of Organisational Psychology

Louise is an Organisational Psychologist with diverse experience gained from key senior roles in both public and private sector firms. Louise is presently consulting with several large organisations in the provision of culture change, leadership development, executive coaching and accredited leadership development and management education. She has strong people skills, with demonstrated capacity in relationship building at all levels of the organisation.

She delivers leading edge management and leadership programs developing key organisational capabilities. Her core strength is in ensuring alignment of the strategic intent of business and organisation development interventions

Her key value proposition lies in taking an “umbrella view” of a company - a fully integrated approach that connects the various elements of brand, culture, people, technology, and process improvement in order to achieve sustainable long-term performance improvements and accelerate change.

Her academic background includes post graduate qualifications in Applied Psychology, Education, Economics and Management. As part of her current role, Louise is a Professor (Adjunct) with the University of Ballarat and delivers MBA programs both locally and internationally.

Additionally, Louise is accredited and highly experienced in the field of personal effectiveness and leadership, interpreting a range of psychological appraisals and assessments including:

• Master trainer in the Cultural Imprint methodology
• Accredited MBTI Step II EIR user
• Team Management Index (TMI)
• Herrmann Brain Dominance Instrument (HBDI)
• Intellectual Assessments such as WAIS, Raven Matrix
• Personality tests (MMPI, 16 PF etc)
• A range of Emotional Intelligence instruments

Clients
Her client base spans across both private and public sector organisations. Recently she has produced excellent outcomes for the following clients:

Public Sector
Department of Defence, Australia Post, Parks Victoria, , Department of Human Services, State Revenue Office, Victoria Legal Aid, Department of Education, RMIT, Victoria University, ABC, Department of Premier and Cabinet, Department of Treasury and Finance, Australian Federal Police, Centrelink Hobson’s Bay City Council, Boorondara City Council, Manningham City Council, Knox City Council, City of Greater Dandenong and Frankston City Council

Private Sector
Ericsson, Telstra, Woolworths, Sensis, AAPT, Transfield, Transurban, Colonial State Bank, City West Water, GPU, SPI Powernet, AXA, Deutsche Bank, National Australia Bank, NEC, Bunnings, Ford Motor Company, Vline Passenger, Foxtel, Postel Australia, ANZ, Crown Ltd, , Prudential Insurance, Yellow Pages Direct, Orient Pacific, Santos, Ansett, Kraft Asia. Her thought leadership is extensive across both corporate and academic fields. She is extensively involved in designing and delivering leading edge accredited training in the Call Centre industry. This has included developing educational programs incorporating progressive action learning technologies and research into customer satisfaction. This venture is endorsed by Telstra Customer Contact Solutions as well as the CCMA as leading edge innovation.

Specific projects Louise has designed and implemented recently include:

• Leadership Development and Insights: - Ericsson Business Leadership Program for senior managers, Department of Defence (top 230 Executive Service) Deutsche Bank, Parks Victoria, National Australia Bank, RMIT, Woolworths, AXA, Transfield
• Design, Development and Implementation of Middle Management Development – Australia Post (Nationally), Parks Victoria, Woolworths, Bunnings, NEC, Santos, AAPT
• Corporate Executive Learning and Development - Co-ordination and delivery of Graduate Certificate in Management, Graduate Diploma in Management and MBA awards:- Ericsson, Manningham City Council, City of Greater Dandenong, City West Water, Victorian Legal Aid. SPI Powernet, GPU Gasnet, Kraft Asia.
• Strategic Planning: RMIT, City of Yarra, ISIS, Telstra,
• Performance Conversations: Boorondara City Council, SE Water, Lockwood Security Products
• Change Management: - Hobsons Bay City Council, Australian Federal Police
• Team Building (using a range of self assessment tools such as Myers Briggs Type Indicator, Team Management Index, Herrmann Brain Dominance Instrument): Transurban, Transfield, Australia Post, Parks Victoria, Department of Education, RMIT, Orient Pacific Holidays, Australian Catholic Education,
• Customised Training and Development: Ericsson, NEC, State Revenue Office, Hobsons Bay City Council, Australia Post, AXA, Deutsche Bank.

Louise is a member of the College of Organisational Psychology and is constantly exploring linkages between psychological research and its contribution to excellence in leadership and management practice.